Welcome to Atlas Railroad Sales Shop! We’re here to help you with any questions about our products, shipping, payments, and more. Below, you’ll find answers to common queries based on our offerings and services. If you need further assistance, don’t hesitate to reach out to our support team.
Product Questions
What types of products do you offer?
We specialize in a wide range of hobby products, including model trains (G Scale, Ho Scale), RC vehicles like rock crawlers, scale parts, electronics (e.g., light kits), batteries, buildings, figures, and diorama accessories. Our menu covers everything from adapters to track and accessories, catering to model railroad enthusiasts and RC hobbyists.
Are your products suitable for beginners?
Yes! We offer products for all skill levels, from beginners to advanced hobbyists. Our collections include easy-to-use kits and detailed scale parts for customization. If you’re new to the hobby, check out our “Toys & Hobbies” section for starter sets.
Do you provide instructions or support for assembling products?
While many products come with basic instructions, for complex items like locomotives or electronics, we recommend consulting online resources or reaching out to our support team at [email protected] for guidance. We’re happy to help you get started!
Shipping and Delivery
Where do you ship to?
We ship globally to most regions, but due to logistical constraints, we currently cannot deliver to Asia and some remote areas. If you’re unsure about your location, contact us at [email protected] for confirmation.
What are your shipping options?
We offer two convenient methods:
- Standard Shipping: Costs $12.95 flat rate, uses DHL or FedEx, and delivers within 10-15 business days after processing (1-2 business days). Includes tracking.
- Free Shipping: Available for orders over $50, uses EMS, and delivers within 15-25 business days after processing. Also includes tracking.
How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation. You’ll receive an email with tracking details once shipped.
Can I track my order?
Yes! Both shipping methods include tracking. For Standard Shipping, use DHL/FedEx tracking; for Free Shipping, use EMS tracking. We’ll send the tracking number via email after shipment.
Payments and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted channels for your safety.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track order history, save preferences, and enjoy faster checkout in the future.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your data. Your payment details are never stored on our servers, ensuring maximum security.
Returns and Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging for a full refund or exchange. Contact us at [email protected] to initiate a return.
How do I return an item?
Email us at [email protected] with your order details and reason for return. We’ll provide instructions and a return address. Note that return shipping costs may be the customer’s responsibility unless the item is defective.
What if I receive a damaged or defective product?
We take great care in packaging, but if an item arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange a replacement or refund at no extra cost.
General Support
How can I contact customer support?
Reach out via email at [email protected]. Our team is based in Greenfield Ctr., US, and we aim to respond within 24-48 hours. For urgent issues, include your order number for faster assistance.
Do you offer international support?
Yes! We support customers worldwide (except Asia and remote areas). Our team is experienced in handling global inquiries and can assist in English.
Thank you for choosing Atlas Railroad Sales Shop! We’re dedicated to making your hobby experience enjoyable and hassle-free. Explore our products at scaletrainpro.com.